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You've got questions?
We've got answers.

Welcome to our FAQ section, where we aim to provide clarity and assistance on common queries you may have. Whether you're a new customer exploring our services or a returning visitor seeking more information, this page is designed to address the most frequently asked questions.

  • Do I need to have painting experience?
    No painting experience is necessary to attend our events.
  • Is there parking available at the venue?
    In Paladium Bertrange there are unlimited free parking spaces available. In Paladium Bonnevoie there are no reserved parking spaces, only street parking options.
  • Are there any age restrictions for the event?
    In case the event includes alcohol, all attendees need to be 18+.
  • Are drinks limited?
    No, our snacks and drinks are unlimited.
  • Can I cancel and get refund?
    All of our purchases are final and we do not issue refunds. Event rescheduling is possible up to 1 day in advance. Please send us an email to contact@thesocialclub.lu with an alternative date and we will send you a new ticket.
  • Can I reschedule an open event?
    Event rescheduling is possible up to 1 day in advance. Please send us an email to contact@thesocialclub.lu with an alternative date and we will send you a new ticket.
  • My payment won’t go through. What do I do?
    Please send us an email to contact@thesocialclub.lu and we will try to solve your payment issue.
  • I received a gift card and now I want to use it, but I do not know how.
    Unfortunately our gift card system is currently not working, so please send us an email to contact@thesocialclub.lu and we will redeem your gift card manually. Thank you for your understanding.
  • My gift cards does not cover the full cost of my cart at check out. What do i do?
    Please send us an email to contact@thesocialclub.lu and we will send you a payment link for the remaining amount.
  • My gift card amount exceeds the price of the eventI would like to attend.
    Send us an email to contact@thesocialclub.lu and we will send you a coupon code for the remaining amount which you are welcome to use with your next purchase.
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